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What's included

Audit and documentation

The first visit is about getting to know the property. We draw up a diagram, record settings and logins, and check the condition of the batteries, the panel and the equipment. You end up with documentation any qualified engineer can work from.

Scheduled visits

We come on a schedule — before winter and before summer, for example. We check the inverter, solar panels, cameras, alarm and network, and deal with minor issues before they turn into real problems.

Batteries, earthing and the panel

We look at battery condition and capacity, charging settings, connections in the panel, breakers and protective devices, and test the earthing. This is where faults most often build up unnoticed.

Settings and updates

We review the settings of the inverter, video recorder, Ajax hub, router and smart home controller, install firmware updates when it is safe to do so, and make sure scenes and notifications work as intended.

Priority call-outs and reminders

Contract clients get priority call-outs. We remind you about scheduled visits and about anything due for a check or replacement, so you don't have to keep track of it yourself.

When equipment fails

We don't repair equipment ourselves. We remove the faulty unit, send it to a service centre — under warranty, or as a paid repair once the warranty has run out — then reinstall it, reconnect it and check that the whole system works.

How we work

  1. 01

    Call or message

    Tell us which systems you have and who installed them. Photos of the panel, the inverter or a list of equipment help us prepare for the visit.

  2. 02

    Site audit

    An engineer goes through every system, draws up a diagram and description, and checks the batteries, protection and settings. You get a clear list of what is in good shape and what needs fixing.

  3. 03

    Contract

    Based on the audit, we agree which systems we cover, how often we visit and what each visit includes. You know the price before you sign.

  4. 04

    Ongoing service

    We visit on schedule and remind you in advance. If something goes wrong, you get a priority call-out, and we handle sending equipment to the service centre.

Pricing

The cost of a maintenance contract depends on which systems you have, how much equipment there is and how often visits are needed, so we price it after the audit, once we know exactly what we'll be looking after. Service-centre repairs are charged separately unless covered by warranty.

Engineer visit in Kyiv (credited toward the work) visit from 1,500 ₴
Engineer visit in Kyiv region (credited toward the work) visit from 2,000 ₴
Audit and documentation of a system installed by another contractor property quoted
Maintenance contract (scheduled visits, priority call-outs) year per contract
Removal and reinstallation of equipment sent to a service centre pc quoted

Maintenance FAQ

You didn't install our system. Will you still maintain it?

Yes. That's what the first-visit audit is for: we work out what is connected and how, draw up a diagram, record the settings and check the condition of the equipment. If we find installation mistakes, we'll show you and suggest how to fix them.

Why maintain a system that already works?

Some faults develop quietly: batteries gradually lose capacity, loose connections in the panel heat up, the video recorder's storage fills up, updates don't get installed. Regular checks catch these before the system lets you down during a power cut.

How often do you visit?

It depends on your systems and the contract. Many clients choose seasonal visits — before winter and before summer, when the load on backup power and solar changes. We agree the schedule after the audit.

Do you repair inverters, batteries or cameras?

No — repairs are done by manufacturers' and suppliers' service centres. We remove the faulty unit, send it in under warranty or as a paid repair, then reinstall it and check how the whole system is working.

Can I cover just one system, such as backup power?

Yes, a contract can cover one system or several. It is easier, though, when one company looks after the whole house: you don't need separate contractors for the panel, cameras, alarm and network, and we can see how the systems affect each other.

How much is a call-out without a contract?

A visit costs from 1,500 ₴ in Kyiv and from 2,000 ₴ in the region, credited toward the work if you go ahead.

Tell us what needs doing and we'll get back to you during business hours

Send a request

Tell us about the job in a short form — from replacing a smart relay to a full rewire. We'll send a preliminary estimate within a day.

Phone

+38 (068) 989-33-93
+38 (073) 989-33-93

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Telegram

@sds_kiev

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Email

info@sds.kiev.ua

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Address

29 Pryrichna St, Kyiv

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